Stay Warm This Winter
Find everyday pieces that feel right for the season, easy, warm essentials made for December.
Our Take on Style
At Ausenne, everything comes back to ease, consistency, and trust.
We focus on modern pieces that feel grounded, clothing that fits naturally into everyday life.
Our collection brings together clean silhouettes and timeless influences, curated for people who value quality and clarity.
Frequently Asked Questions
How long will it take to receive my order?
Below are the estimated delivery timelines for all orders:
- Order cutoff time: 5:00 PM CET
(Monday–Friday). Orders placed after this time will begin processing on
the next business day, which may extend the total delivery timeframe by
one day. - Order handling time: 1–3 business days (Monday to Friday).
- Once your order is prepared, it will be transferred to one of our trusted shipping partners.
- Transit time: 4–9 business days (Monday to Friday).
- Estimated delivery time: approximately 5–12 working days.
For more details, please refer to our Shipping Policy.
Do you offer free shipping?
We provide free shipping on all orders delivered within the United Kingdom.
For more details, please refer to our Shipping Policy.
Can I cancel my order after it’s placed?
Yes, we offer a 24-hour cancellation window. To cancel your order within this
timeframe, please contact our support team.
What is your return policy?
You have 30 days from the delivery date to send items back. Returned products must be unused, in their original condition, and include all original packaging, tags, and accessories. Our support team is available to guide you through the entire return process.
Please visit our Return and refund policy
Didn’t find what you were looking for? You can find more answers on our FAQ page.